Patient Comments 2011
I have been a patient of the ROC since January, when I tore my ACL, MCL, and meniscus. My surgeon, Dr. Uppal, has been wonderful. I truly felt like I was getting the best knee doctor in Reno, and I have been thrilled with the results of my surgery so far. The fact that he offered the double bundle repair made me feel like I was getting the best technology as well as the best skilled surgeon. My physical therapist was Troy Burley, and his assistant was Stephen. This duo provided amazing care for me. It was a long, frustrating process recovering from my knee injury, and both of them were supportive and empathetic the entire time. They answered all of my questions, and made me feel more like a friend than a patient. Thank you!
- Lynnette Bellin
From an Overwhelmed Patient -
ROC - "Exceeding Expectations" - rarely do organizations actually meet or exceed their mission statement. Reno Orthopaedic Clinic far "exceeded my expectations."
I am from Klamath Falls, Oregon and injured my knee. I was given a six week appointment from our local orthopaedic clinic. I had heard from a few friends who had experienced excellent care at ROC. So, I called and received an appointment with Dr. Ryan Dobbs in seven days. On Thursday, August 25th, my husband and I arrived at the ROC South Meadows Office and were professionally guided through the paperwork before my appointment with Dr. Dobbs. After a thorough assessment and diagnosis, Dr. Dobbs offered to perform the necessary surgery the following day, on a Friday afternoon after his office appointments. We were overwhelmed by his self-sacrifice and the cooperation of the surgery center at South Meadows to fit us into the surgery schedule.
Jerri Campini at the finance office was a joy to work with and had already talked to our insurance company, had our deductible, knew Dr. Dobbs expenses, and efficiently provided answers to our concerns regarding the financial arrangements.
I want to thank each and every member of the ROC team which far exceeded this patient's expectations by each of their high standards, personal, considerate, competent, and quality of care. I am grateful for your mission to Northern Nevada and even reaching Southeast Oregon. Your team is a model for others to follow. With deepest appreciation -
- Gwen Stevens
May 2011
“After a devastating shoulder injury, obtaining a second opinion from Reno Orthopaedic Clinic became a life-changing and positive experience. During my consultative visit, Dr. Dobbs gave me what I needed most at that time, HOPE. Although I knew I had only one shot (as the damage was extensive), Dr. Dobbs felt that he could make a difference… and HE DID! I cannot begin to express my appreciation to Dr. Dobbs for his extra effort, overall caring, compassion, patience, and candor during that first visit. The staff at Reno Orthopaedic Clinic went above and beyond my expectations, from the assistants, to x-ray technicians, to front desk staff, and the financial assistant regarding insurance and surgery scheduling. I realize I still have a long road ahead to get back to my full range of motion; however, with Dr. Dobbs excellent knowledge and surgical skills, I am well on my way and expect to return to all the activities I use to enjoy. I have since sung ROC’s praises to anyone who will listen and I personally would never go to anyone else again. Thank you, from the bottom of my heart.”
- Stacie Paterson
April 2011
"Dr. Uppal is an excellent doctor. He takes the time to explain procedures to his patients and answer questions. My husband and I felt very comfortable and confident with Dr. Uppal performing surgery on our 12 year old son. He and his staff have always been efficient and helpful with scheduled appointments. I would like to give a big thank you!"
- Mary Miller
"I'm grateful to have found you folks. Excellent medical group all the way around. I live in the bay area and Reno Orthopaedic Clinic is how far I had to travel to find the best doctor for my back."
- Stephen Stout
